Shipping & Delivery Policy

Shipping & Delivery Policy

⏱ Production Time

Product Type Processing Time
In-Stock Items 1–3 business days (weekend orders ship Monday)
Custom Products (eBike, Battery, Conversion Kits) 4–10 days (assembly & testing)

🚚 Delivery Time by Shipping Method

Shipping Method Estimated Delivery
Express 7–10 days
Economic Air Mail 5–7 days (UK) / 7–15 days (other countries)
Air to Door 12–15 days
Truck to Door 30–35 days
Sea to Door – USA 30–40 days
Sea to Door – Europe 45–60 days

📦 Shipping Options by Order Type

Small / Light Packages

We recommend Economic Airmail via YDH, Yanwen, or YunExpress (track your package). Estimated delivery: 12–15 days. YDH to UK typically takes 5–8 days.

Bulk / Mass Orders

We recommend Sea, Truck, or Train shipping to reduce costs. We ship to all countries worldwide.

  • EU: Sea/Truck/Train + UPS/DPD last-mile — duty-free (DDP)
  • USA: Sea + UPS/FedEx last-mile — duty-free (DDP)

Final tracking number provided once the package arrives in the destination country and is handed to the local carrier.

🔋 Battery & Battery-Included Products

Due to shipping regulations, battery products can only be shipped to the following countries/regions:

Region Countries
Europe All EU countries, Norway, Switzerland
North America USA, Canada
CIS Belarus, Kazakhstan, Russia, Ukraine
Oceania Australia, New Zealand
Asia China, Japan, Malaysia, Singapore, South Korea, Thailand, Vietnam, India, Saudi Arabia, UAE
Africa South Africa, Nigeria

Battery products are shipped via DG Air Cargo to the local international airport, then delivered by UPS/FedEx/DPD after customs clearance. This is DDP (Duty Delivered Paid) — fully duty-free for the buyer.

Special Notes:
  • EU shipments: Duty-free DDP method recommended — arrives ~8–14 days after dispatch.
  • Belarus / Kazakhstan / Russia / Ukraine: Special shipping line — ~25–35 days, duty-free.

If you have any questions about your shipment, please contact us and we'll be happy to help.